Luminara.com is committed to 100% customer satisfaction. Below are all the details of our return policy. If you have further questions, please reach out to our customer service team.
Timeframe for Returns: We offer a 30-day return on eligible items purchased on luminara.com from the date of delivery based on tracking details. Shipping fees from original order will not be refunded.
For the holiday season, items purchased between 11/01/2023 – 12/31/2023 may be returned through January 31, 2023. Exclusions may apply.
Condition of Items: Items must be unused in the original manufacturer’s packaging and packaged well to ensure no damage in transit.
Return Authorization: Customers need to obtain authorization from our customer service team before returning an item. Shipping instructions will be provided once the return is authorized. Please reach out to our customer service team to begin your return.
Return Shipping Costs: Customer is responsible for shipping charges of return items. Please be sure to include the packing slip provided by Luminara and/or your order number with your return package.
Refund Method: If return is approved after receiving and inspecting returned item(s), a refund will be issued in the form of the original payment method. All refund recipients will receive an email confirmation for their records. Please allow 5-7 business days for the refund back to your original form of payment.
- Return Process: To initiate the return process, please reach out to our customer service team and include your order number.
Damaged or Defective Items
Please reach out to our customer service team if you receive a damaged or defective product as we have a 90-day limited warranty on all Luminara candles. If you purchased your Luminara candle elsewhere, please read our warranty policy here.
After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been received by our warehouse.
Please see our Shipping Policy for more information.