Refund Policy

Refund Policy

 Effective November 1, 2021

 LUMINARA.com is committed to 100% customer satisfaction and offers a 30 days Refund Policy on all items.  If you are not completely satisfied with your purchase for any reason, please follow the procedures below:

  1. Email customerservice@luminara.com or call 877-905-8646 with your order number.
  2. To cancel an order, please email us at customerservice@luminara.com or call 877-905-8646 as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipped, we will refund your payment as soon as we have received the item(s) back from you and processes them at our warehouse (you will need to pay shipping in this instance, but there is no restocking fee).
  3. All refund recipients will receive an email confirmation for their records.
  4. Please allow 5-7 business days for the refund back to your original form of payment.
  5. Please note that shipping charges (if applicable) are non-refundable.