Contact Us

In observance of Martin Luther King Jr. Day, our Customer Service Team will not be available:

  • 01/15/2024

For reference on order processing and delivery during the holidays, please see our Shipping Policy

We want your Luminara experience to be a bright one. Have a question about your candle? Looking for more information on battery life or the remote? Start here for answers to frequently asked questions.

Can’t find the answer you’re looking for? Send us an email to

Our Customer Service Team will respond to inquiries within 48 business hours during hours of operation. Please note that our customer service hours are the following in Pacific Standard Time:

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Saturday and Sunday: 10:00 AM - 2:00 PM

Contact form