Contact Us

For reference on order processing and delivery, please see our Shipping Policy

We want your Luminara experience to be a bright one. Have a question about your candle? Looking for more information on battery life or the remote? Start here for answers to frequently asked questions.

Can’t find the answer you’re looking for? Send us an email to

Our Customer Service Team will respond to inquiries within 48 business hours during hours of operation. Please note that our customer service hours are the following in Pacific Time:

  • Monday to Friday: 9:00 AM - 5:00 PM
  • Saturday: 10:00 AM - 2:00 PM
  • Sunday: Closed

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