Signing up is easy. Simply create an account on our rewards page enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all our newest releases. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program.

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.

You also earn points for following us on social media, leaving product reviews, and are even gifted with bonus points just for having a birthday. You can view the full list of perks on our rewards page.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page here

Contact customer service by emailing customerservice@luminara.com our team will be happy to assist you with merging your accounts.

Sign-up is 100% free, and it will never cost you anything to earn points. Make sure to visit our rewards page to get started.

Your VIP tier is determined by the amount you spend in a 12-month period. The 12-month period is determined by the date you joined our rewards program.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Our program officially began on April 1st, 2025. Only purchases made on or after that date will be eligible for earning reward points. If you are missing points from purchases after 4/1/2025, please reach out to our customer service team for more help at: customerservice@luminara.com.

Points are awarded based on the cost of the products after discounts and before taxes and shipping. Gift card purchases are excluded from earning reward points.

Separately, make sure you signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have made this error, contact us at customerservice@luminara.com to help apply your points to your account.

You also won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

There is no limit to how many points you can earn. You will always have an opportunity to earn more points by shopping with us, and engaging with our brand and community online.

Luminara reserves the right to modify or discontinue this rewards program at any time. Additionally, if points are found to have been earned fraudulently or through misuse, Luminara may revoke the points and, if necessary, terminate the associated loyalty account at its sole discretion.

10 points = $1 dollar. Higher tiers in the VIP tier program earn more points at a quicker rate, but 10 points always = $1 dollar.

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. To redeem your points in checkout, use the slider directly above your cart total to choose the amount you would like to apply, then click the "APPLY" button.

Yes. If you return the entire order, we will refund you the total dollar amount spent after the discount is applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account.

For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.