The wick on my Luminara candle is not flickering, what do I do?
We’re sorry to hear that. If you are not able to exchange the candle at the retailer where it was purchased, please email our customer service team at email@example.com
The battery cover won’t stay shut, what do I do?
Remove the white plastic battery cover, and flip it over. On the backside of the battery cover there is a + and a – sign indicating which direction you should insert your batteries; please make sure your batteries are inserted properly, while also ensuring that the batteries are the correct size. Replace the cover so that the notch inserts and clicks into the slot. If you are still having issues, please email our customer service team at firstname.lastname@example.org, and be sure to include a photo of the bottom of your candle in the message.
Can I remove plastic sleeve around my candle?
Yes. The plastic is only on the candle to protect it during the shipping process.
The light is blinking on my candle, what does this mean?
This indicates that your batteries are low and it is time to change them.