Shipping Policy

 

Order Processing

Order Processing time will vary, however, see 'Delivery Time' below, based on shipping times for expectation of receiving your order. 

*High volumes of e-commerce orders, weather events, and other things, may cause delivery delays. Prior to finalizing your order, please be aware of the potential delivery delays.

Once you have successfully placed an order, you will receive an e-mail confirmation with the order details. You will receive another email notification when your order has shipped. If you do not receive either of these e-mails, please check your spam filter or contact us at customerservice@luminara.com.

Please review and ensure that you have entered the correct address and NOT a PO Box address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order minus the original shipping fee.

After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be changed or cancelled after they have been received.

 

Domestic Shipping Options

Luminara Standard
  • Delivery Time
    •  1-5 business days processing/transit time (delivery to remote locations may take longer, see Notes below)
  • Included Locations
    • Continental United States
    • Hawaii and Alaska 
  • Excluded Locations
    • Puerto Rico, Guam, Palau, Marshall Islands, American Samoa, Micronesia, Northern Mariana Islands, US Virgin Islands, Armed Forces (Americas / Europe / Pacific)
  • Shipping Rates
    • Order Subtotal Equal to or Under $49.99 ships for $9.99 (additional fees may apply, see Surcharges below)
    • Order Subtotal Between $50.00 and $99.99 ships for $12.99 (additional fees may apply, see Surcharges below)
    • Order Subtotal Between $100.00 and $149.99 ships for $15.99 (additional fees may apply, see Surcharges below)
    • Order Subtotal Equal to or Over $150 ships for Free (additional fees may apply, see Surcharges below)
  • Notes
    • Remote locations may take longer and can't be guaranteed by Luminara or the carrier. Every effort will be made to deliver as promised. In the event of a delay, for any reason, neither Luminara nor the Carrier will provide compensation.
    • Delivery to Alaska and Hawaii only available via Luminara Standard
    • Oversized/Heavyweight items only available via Luminara Standard
    • When calculating shipping, if an order contains a gift card, the subtotal amount for the gift card will be excluded as they are sent via email and not actually shipped.  As an example, if the subtotal is $229 at checkout, but you have added $100 in gift card(s), the shipping calculation would be based on $129. 

Luminara Priority
  • Delivery Time
    • 1-3 business days processing/transit time (delivery to remote locations may take longer, see Notes below)
  • Included Locations
    • Continental United States
  • Excluded Locations
    • Hawaii and Alaska
    • Puerto Rico, Guam, Palau, Marshall Islands, American Samoa, Micronesia, Northern Mariana Islands, US Virgin Islands, Armed Forces (Americas / Europe / Pacific)
  • Shipping Rate
    • All Orders are $19.99 (exclusions apply, see Notes below)
  • Notes
    • Remote locations may take longer and can't be guaranteed by Luminara or the carrier. Every effort will be made to deliver as promised. In the event of a delay, for any reason, neither Luminara nor the Carrier will provide compensation.
    • Delivery to Alaska and Hawaii only available via Luminara Standard (see above)
    • Oversized/Heavyweight items only available via Luminara Standard (see above)

Luminara Express
  • Delivery Time
    • 1-2 business days processing/transit time (delivery to remote locations may take longer, see Notes below)
  • Included Locations
    • Continental United States
  • Excluded Locations
    • Hawaii and Alaska
    • Puerto Rico, Guam, Palau, Marshall Islands, American Samoa, Micronesia, Northern Mariana Islands, US Virgin Islands, Armed Forces (Americas / Europe / Pacific)
  • Shipping Rate
    • All Orders are $29.99 (exclusions apply, see Notes below)
  • Notes
    • Remote locations may take longer and can't be guaranteed by Luminara or the carrier. Every effort will be made to deliver as promised. In the event of a delay, for any reason, neither Luminara nor the Carrier will provide compensation.
    • Delivery to Alaska and Hawaii only available via Luminara Standard (see above)
    • Oversized/Heavyweight items only available via Luminara Standard (see above)